Kolo by Rolutec
Child safety standards
Kolo is a rider-networking app for people aged 16 and over. These standards apply to every profile, message, broadcast, event, report, image, link, and other interaction made through Kolo.
Zero tolerance for child sexual abuse and exploitation
Kolo prohibits child sexual abuse and exploitation (CSAE) and child sexual abuse material (CSAM). Prohibited conduct includes creating, requesting, possessing, uploading, distributing, linking to, threatening to distribute, or facilitating CSAM, as well as grooming, sextortion, sexualisation of a minor, child trafficking, or arranging online or offline sexual exploitation of a child.
Attempting to evade safety controls, retaliating against a reporter, or using Kolo to identify, contact, pressure, or exploit a minor is also prohibited.
How to report a concern
Signed-in riders can open another rider's card and use Report to send a safety report inside Kolo. Select the safety reason, mark an urgent concern when appropriate, and include enough detail for review. The adjacent Block action immediately removes contact between the two accounts.
If the in-app report is unavailable, or the concern relates to content that cannot yet be attached to an in-app report, email support@rolutec.com with the subject “Kolo child safety report”. Do not copy, download, or email suspected CSAM. Provide account names, relevant dates, and a description instead.
How Kolo responds
Child-safety reports alert Kolo’s reviewer directly. Kolo is run by one person, so reports are not reviewed around the clock and no response time is promised. When Kolo obtains actual knowledge of prohibited material, it removes the material or disables access to it. Kolo has no automated or in-app account suspension; an account used for child sexual abuse or exploitation is dealt with by the operator directly, including by deleting it. Evidence is handled only to the extent necessary for safety review and legal reporting, and reviewers do not download, copy or forward suspected CSAM.
Suspected child sexual abuse material and child exploitation are referred to the Croatian Safer Internet Centre hotline at csi.hr, the Croatian member of the INHOPE network, which forwards reports to the jurisdiction hosting the material. Credible threats to a child’s life or safety are referred to the Croatian police (192, or 112). Kolo also reports to other competent authorities where the law requires it.
Reports made in good faith are not penalised. Kolo may preserve limited account and report records when necessary for safety, legal, fraud-prevention, or dispute purposes.
Child-safety contact
Google Play and competent authorities can contact the Kolo child-safety representative at support@rolutec.com. Include “Kolo child safety” in the subject so the notice can be routed for priority review.